RETURPOLICY

The company RENDL lighting a.s., ID: 282 00 896, with registered office at Masarykovo nábřeží 2018/10, 122 00 Prague 2 - Nové Město, registered in the Commercial Register of the Municipal Court in Prague, Section B, Insert 12955 (hereinafter referred to as the "Seller")

  1. INTRODUCTORY PROVISIONS
    1. This Return Policy (hereinafter referred to as the "Return Policy") governs the mutual rights and obligations of the Seller and persons who have concluded a purchase contract with the Seller (hereinafter referred to as the "Buyer" and the "Contract") through the Seller's online store available at https://www.rendl.cz/ (hereinafter referred to as the "E-shop") when making a claim for goods purchased on the E-shop.
    2. The Return Policy is issued in accordance with Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code") and Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as the "Consumer Protection Act").
    3. This Return Policy applies to cases where the Buyer is a natural person acting outside the scope of their business activity or outside the scope of their independent exercise of their profession when concluding the contract.
    4. The Return Policy is an integral part of the Seller's terms and conditions, which govern the operation of the E-shop and the conclusion of Contracts.
  2. PROCEDURE FOR MAKING AND HANDLING A CLAIM
    1. Except in cases where another person is designated to carry out the repair, the Seller is obliged to accept a claim at any of its establishments where acceptance of the claim is possible with regard to the range of products sold or services provided, or even at its registered office.
    2. The Buyer shall make a claim with the Seller using the contact details provided below in this Return Policy, without undue delay after discovering a defect or other problem.
    3. In the claim notification, the Buyer is obliged to provide their contact details, a description of the defect, and the requested method of handling the claim (i.e., which rights arising from defective performance are being exercised). For these purposes, the Buyer may use the sample claim form attached to this Return Policy.
    4. The Buyer is obliged to submit the claimed goods together with the claim and proof of purchase of the goods from the Seller (typically an invoice, tax or other purchase document). If the Buyer sends the goods to the Seller by a shipping service, the Buyer is obliged to pack the goods to prevent any damage during transport, together with all accessories and documentation that were part of the original packaging. The Seller will not accept shipments sent cash on delivery.
    5. When making a claim, the Seller shall issue the Buyer a written confirmation stating the date the Buyer made the claim, its content, the method of handling the claim requested by the Buyer, and the Buyer's contact details for the purpose of providing information on the handling of the claim.
    6. The claim, including the removal of the defect, must be settled and the Buyer informed thereof no later than 30 days from the date of the claim, unless the Seller and the Buyer agree on a longer period.
    7. If the period for handling the claim expires in vain, the Buyer may withdraw from the Contract or demand a reasonable discount.
    8. After handling the claim, the Seller shall return the claimed goods to the Buyer and also provide confirmation of the date and method of handling the claim, including confirmation of the repair and its duration, or a written justification for rejecting the claim.
    9. Any warranty provided by the Seller is extended by the period from the claim to its settlement or until the Buyer was obliged to collect the goods. In the case of an unjustified claim, the warranty is not extended.
    10. In the case of a justified claim, the Buyer is entitled to reimbursement of reasonably incurred costs related to the claim, which arose in connection with the exercise of rights arising from liability for defects (in particular, postage paid when sending the claimed goods). The Buyer shall send a request for reimbursement of costs to the email address provided below in this Return Policy. The email must include the claim number, account number, and attach documents proving the claimed costs (e.g., postal receipts or other documents). The Seller decides on the reasonableness of the costs incurred by the Buyer.
    11. Until the Seller fulfills its obligations arising from defective performance, the Buyer is not obliged to pay the outstanding purchase price of the goods or part thereof.
  3. CONTACT DETAILS
    1. For communication purposes, the Buyer is obliged to use one of the following Seller's contacts:
      • email: b2b@rendl.cz
      • phone: +420 242 446 146
      • establishment address: Rendl Lighting a.s., Masarykovo nábřeží 10, 120 00 Prague CZ
      • delivery address: Rendl Lighting a.s., Masarykovo nábřeží 10, 120 00 Prague CZ
    2. For the purpose of making a claim, the Buyer is obliged to use one of the following contacts:
      • email: b2b@rendl.cz
      • establishment address: Rendl Lighting a.s., Masarykovo nábřeží 10, 120 00 Prague CZ
      • delivery address: Rendl Lighting a.s., Masarykovo nábřeží 10, 120 00 Prague CZ
    3. The Seller will contact the Buyer in the manner used by the Buyer to communicate with the Seller, or at the contact details provided in the Contract or in the user account on the Seller's E-shop.
  4. GENERAL AND FINAL PROVISIONS
    1. The provisions of this Return Policy do not affect the rights and obligations of the Buyer under the Terms and Conditions (especially regarding the right to withdraw from the Contract and others).
    2. This Return Policy enters into force and effect on 1.5.2025.
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